In live from the Advancia Teleservices blog

Any company aiming for the top must have requirements in terms of its sales approach and establish value-creating strategies to build customer loyalty. This is the key to boosting sales.…

The advent of new communication tools has not changed the fact that customers still use the telephone channel to communicate with brands and companies. That’s why it’s essential to invest…

For a company, outsourcing after-sales service offers many more advantages than centralised in-house management. Delegating this aspect of your business to a specialist definitely takes the thorn out of your…

These days, it’s the quality of the customer support service that sets companies apart from their competitors. It ensures customer satisfaction by optimising the way you run your business. To…

These days, it’s the quality of the customer support service that sets companies apart from their competitors. It ensures customer satisfaction by optimising the way you run your business. To…

When you decide to digitise your business and your data, you expose yourself to certain risks that can paralyse your business. Fortunately, an IT helpdesk can anticipate these pitfalls. This…

Customer support and service, technical assistance and sales are the main tasks of call center. Comprising several telephone advisers, telemarketers, remote secretaries and telemarketers, they manage customer relations. This may…

At one time or another, a call center is faced with an exceptionally high volume of incoming calls. If you’re not prepared for it, such an ordeal can have disastrous…

Managing inbound and outbound calls requires the use of advanced software. This is a solution designed to maximise the efficiency and productivity of call center agents.

Offering a quality sales service is a guarantee of longevity for any business. It is an essential stage in the customer journey that needs to be carefully managed. In fact,…

Customer relationship management (CRM) is a key development lever for any business. It makes a major contribution to customer satisfaction and loyalty. It can even improve a company’s business and…

There are various commercial prospecting methods for selling your products or services on a B2B or B2C basis. These include commercial phoning, a technique that has proved its worth over…

Acquiring new customers is undoubtedly at the heart of your growth strategy. But an increase in the number of customers means more requests for assistance and information. Your customer service…

All businesses need to listen to their customers and their needs, and work on ways of managing unpaid bills. What’s more, in the event of late payment, it’s important to…

In any company, telephone answering is an important part of maintaining a good image with customers. It is the way in which the company receives customers’ needs and criticisms, and…

A call center agent is a person who, on behalf of a company or organisation, deals with customers by telephone, internet, instant messaging, etc. In this article, we will describe…

Today, many of a company’s tasks can be outsourced to ensure they are managed more effectively. Payroll is now one of the activities that can be entrusted to external experts.…

Today, environmental protection is becoming an important issue in the politics of various countries. A number of companies are embarking on the process of obtaining a CSR label in response…

Customers are a company’s most important asset. If a company is to move forward, it is important to consider customer satisfaction, as this helps to build customer loyalty. Through in-depth…

Entrepreneurship is not just about finding good ideas for profitable projects. Satisfying customers and building their loyalty is a crucial step in making your project profitable and boosting your company’s…

What are the advantages of outsourcing a call center in Tunisia? Using call center outsourcing services makes it much easier for companies to carry out certain tasks these days. The…

Outsourcing telemarketing services allows you to focus on your core business. Delegating this service to a call center specialising in such activities enables you to achieve your marketing strategy objectives.

In order to guarantee customer satisfaction and meet their requirements, it is essential to adopt good practices within the teams of the various departments of your call center, if you…

When outsourcing a call center in Tunisia, it is important to find out about the service provider and the ideal employees. Outsourcing is not only economically advantageous, it also allows…

Call origination in a call center involves handling a company’s outgoing calls to provide quality services. This is a fairly important activity in any contact center, as it ensures customer…

In an increasingly connected world, customer relationship management is a top priority for all economic players who want to see their businesses succeed and prosper. A contact centre is therefore…

Telemarketing is one of the oldest and most effective strategies for developing a business. However, to achieve good results, you need to work with great diligence and dedication.

Call center performance indicators or call center KPIs assess the overall effectiveness of the teams responsible for managing customer relations. Customer service managers monitor key performance indicators (KPIs) to track…

If a company wants to develop its business while ensuring optimum customer satisfaction, it needs the assistance of a call center. Call center enable companies to manage their existing customers,…

It’s no secret that outsourcing is one of the most effective business solutions on the market. As well as saving you money and extra work, outsourcing covers a wide range…

The digital transformation of contact centres is crucial for a high-performance digital customer experience. Different generations use different channels, but today the most demanding channel is a centralised system that…

In this article, we demonstrate that mastering the art of analysing reports and key indicators is an essential part of successfully optimising customer service. The most important thing to remember…

In the world of customer experience, there are two main types of person: those who provide customer support and those who provide customer service. While these terms may seem interchangeable…

When considering what an outsourced contact center can offer you, as a business you need to ask yourself some questions to understand the customer service issues you are looking to…

Contact centres have come a long way in recent years and will continue to do so in 2022. Although traditional contact centres will still be used, they will be supplanted…

Personalised customer service gives small businesses the edge to shine and grow. It also increases customer satisfaction, loyalty, engagement and retention. Personalisation is an excellent asset for customers and differentiates…

The digital age has brought online shopping to the forefront. Companies working in this field, who want to maintain and prosper in the face of competition, need to offer high-quality…

Contact center outsourcing services can provide you with an ally ready to act as a virtual helpdesk for your customers. You can outsource different ranges of services. The ideal solution…

The art of selling is difficult to master because the variables are different every time. However, following the sales process blueprint helps to tame this wild beast, systematise it and…

Today, technology plays an important role in call center. It enables agents to become more efficient, maximise their output and offer better customer relationship management. In this article, we highlight…

Without proper management, call centre agents run the risk of feeling left to their own devices in the face of a heavy workload. To avoid this disaster scenario at all…

The successful management of customer relations in a call centre depends on a number of factors which together contribute to the success of the mission assigned to it. In this…

A call center enables buyers to make a purchase with complete confidence. We will outline the three main advantages that a company can enjoy by using a call center to…

In an increasingly connected world, optimising customer relations has become imperative for all companies wishing to survive the competition. Advancia Téléservices has therefore set itself the mission of creating value…

In this article, we’ll explain how a call center works, the role of its agents and the qualities they need to possess to succeed in their assigned role.

Today more than ever, the health crisis of the pandemic we experienced and social distancing have shown us just how important good customer service is for businesses that want to…