1- After-sales service outsourcing improves your business
If you want to grow your business, you need to gain the trust of your customers. And you do that by improving your customer relations! After-sales service outsourcing gives you the flexibility and simplicity you need to do just that.
On the one hand, delegating the management of your after-sales service to external specialists relieves your employees of certain constraints, risks and obstacles. It saves them real time. They can concentrate on production and understanding the real needs of your customers.
What’s more, the customer relations outsourcing team has the expertise required to ensure that the right needs are identified for your company’s customer service. This know-how helps to preserve your brand image and guarantee customer satisfaction. An experienced outsourced after-sales service will bring you closer to your customers. Thanks to their active listening skills, they enhance the quality of your customer interactions.
2- Your after-sales budget is fixed, with no unexpected costs
Outsourcing your customer service means you know exactly how much you will have to pay or invest to set up your after-sales service. In fact, from the contract preparation stage, you will discuss in detail with your service provider the resources required to handle this aspect of your business.
Once the contract has been signed, you will have precise knowledge of the CACs (customer acquisition costs), the service charges and the timetable. It is then up to your help desk provider to fulfil its part of the contract.
By comparison, managing your after-sales service in-house can lead to significant budget overruns, especially when new operations have to be handled and your team is struggling to manage its time and the resources required.
By using a call centre, you are guaranteed stable budget management. Expenses and deadlines are fixed.
3- Customer loyalty as another benefit
Customer loyalty is based on a simple principle: it’s by listening and responding effectively to customer requests that you earn their trust and loyalty. And after-sales service can do much more.
After-sales service doesn’t just meet customer expectations. It also enhances your company’s reputation, even if it takes time and considerable resources.
And calling on the expertise of call centreagents will make it easier for you to manage this aspect, whatever the size of your company. But how? Calling on the expertise of call centre agents offers you long-term benefits. It gives you access to a full-time team with flexible working hours. This reinforces your credibility as a professional and available company.
What’s more, service providers orchestrate the management of your after-sales service using customer management tools. They can assign several people to this task. This reduces customer waiting times, which has a positive impact on customer satisfaction. And customer satisfaction means continued consumption of your products and services!
4- Reduce labour costs by outsourcing
Outsourcing your after-sales service to a call centre like Advancia Teleservices in Tunisia is an increasingly popular option. It’s a way of saving money, but also of benefiting from a professional quality of service.
This type of service provider is perfectly capable of managing your after-sales service, without incurring excessive costs. These external help desk call centre services cover servicing, maintenance, replacement, support and diagnostics.
This outsourced approach has a number of advantages, not least of which is the absence of recruitment and investment. You can issue invoices as and when you need them, with no management fees or commitments. This gives you transparent control over your budget and allows you to allocate the remaining resources to standardising and developing customer relations.
5- A cost-effective and secure alternative
After-sales service tasks can be managed by a dedicated external team. This approach frees your company from the various concerns linked to customer satisfaction. It allows you to focus on your core business.
Your helpdesk provider guarantees the responsiveness and efficiency of the responses provided to your customers, thereby strengthening their loyalty to your brand. Outsourcing your after-sales service also gives you access to qualified professionals who are experts in telephone transactions and have the human qualities needed for positive exchanges with your customers.
Rely on the expertise of Advancia Teleservices to manage your after-sales service!
What’s more, outsourcing after-sales service offers undeniable advantages for companies. However, you can only claim these benefits if you choose the right service provider!
At Advancia Teleservices, we offer you the quality of service that will enhance your brand’s reputation. We are the ideal partner to manage your after-sales service thanks to a variety of communication channels and sector expertise. To take advantage, contact us today!