Measurement & Evaluation
To guarantee the quality of its services, Advancia Teleservices is committed to a continuous improvement approach.
Our call center offers a service that is independent of production, and is in place to control quality and ensure compliance with customer requirements and specifications.
Our call center has also put in place highly demanding control procedures to complete the system:
- Automated audit grids.
- Listening and measuring.
- Call recording.
- Call calibrations.
- Coaching.
- Reporting.
