Customer satisfaction surveys: Gain valuable insights to refine your sales strategy
Surveys are a powerful tool for understanding the expectations, needs and satisfaction of your customers. Advancia Teleservices offers you customer satisfaction surveys that enable you to gather qualitative and quantitative data to better guide your strategic decisions. Whether you want to evaluate the performance of your products, measure customer satisfaction or test new offers, our surveys provide you with accurate and usable information.
Customer satisfaction surveys: Our services to support you
- Customer satisfaction surveys: measure your customers’ satisfaction levels with customised surveys that assess the quality of your service, thecustomer experience and customer loyalty. These surveys enable you to identify strengths and areas for improvement in order to strengthen your customer relations and maximise loyalty and retention.
- Brand Awareness and Image Surveys: Advancia Teleservices enables you to assess how your brand is perceived by your customers and prospects through brand awareness and image surveys. This data helps you adjust your marketing strategy, strengthen your market presence and improve the perception of your company.
- Post-purchase surveys: these are conducted immediately after a transaction to gather feedback on thebuying experience. They enable you to identify immediate areas for improvement in the sales process and optimise the customer journey.
- Product or service testing: before launching a new product or service, we carry out acceptability tests with a panel of consumers. Customer satisfaction surveys with Advancia Teleservices help validate market expectations, adjust the offer and minimise the risk of commercial failure.
Advantages of customer satisfaction surveys with Advancia Teleservices
- Accurate, actionable data: Customer satisfaction surveys with Advancia Teleservices are designed to provide you with detailed, actionable results. Each response is analysed to identify clear trends, allowing you to make informed decisions about product development or customer strategy.
- Customised approach: Advancia Teleservices creates satisfaction surveys tailored to your specific needs, whether it’s to measure customer satisfaction, understand market needs or test new concepts. Our questionnaires are designed to capture relevant insights while ensuring high participation.
Why opt for customer satisfaction surveys with Advancia Teleservices?
- Experience and expertise: Advancia Teleservices’ teams have conducted customer satisfaction surveys in a variety of sectors and have in-depth knowledge ofqualitative and quantitative analysis methodologies.
- Detailed and actionable reports: Advancia Teleservices provides you with detailed reports based on your customer satisfaction surveys, accompanied by concrete recommendations to improve your products, services or marketing strategies.