Customer relationship management in the healthcare sector

Santé et Bien-être

Healthcare and wellness: Tailor-made solutions to optimise the quality of your services

The healthcare and wellness sector demands management and support solutions that ensure a smooth patient experience, clear communication and high-quality services. Whether you are a clinic, wellness centre, hospital or home care company, Advancia Teleservices can help you provide dedicated customer support , manage appointments and optimise patient interactions.

Our services for the health and wellness sector

  • Appointment management and scheduling: Advancia Teleservices offers comprehensive appointment management and scheduling optimisation solutions for the health and wellness sector. Whether medical appointments, wellness treatments or home care, we ensure efficient scheduling and minimise cancellations and delays.
  • Multichannel patient care: Advancia Teleservices employees provide multichannel customer care to answer patients’ questions, assist them in making appointments or handle administrative requests (treatment information, reimbursement, etc.). We guarantee constant availability to facilitate communication between professionals and patients.
  • Complaints management and patient care: In the event of complaints or problems related to healthcare, our teams take care of customers’ concerns and provide personalised support until they are resolved. We ensure that every complaint is dealt with quickly and carefully to guarantee a high level of satisfaction.

The benefits of our health and wellness service at Advancia Téléservices

  • Improved patient experience: Our personalised services and smooth interaction management enable a high-quality patient experience that reduces waiting times and increases overall satisfaction.
  • Optimisation of schedules and resources: By optimising appointment and calendar management, we help professionals to better manage their time, avoid overload and maximise the efficiency of medical and therapy teams.
  • Reduced administrative costs: By outsourcing administrative tasks such as records and complaints management, you can reduce your operating costs while improving the quality of service to patients.

Why should you choose our health and wellness service?

  • Expertise in the medical field: Advancia Teleservices’ teams understand the specific needs of health and wellness professionals and have extensive experience in managing patient interactions and health-related administrative processes.
  • Human and responsive support: Our teams are trained to meet patients’ needs with empathy, professionalism and responsiveness.

Do you have an outsourcing project? Do you want information about our organization? Do you want to learn about our achievements and client cases? Do you want an offer for a qualified project? Our sales team is ready to assist you at every stage of your journey. Contact us today to discover how we can meet your needs and provide you with an exceptional experience.

Advancia Téléservices, a call center where innovation is at the heart of everything we do. Join our passionate and dynamic team to shape the future of the customer experience. With us, every team member matters, and your contribution is valued in every interaction. If you are ready to take on challenges and thrive in an environment where excellence is celebrated, we would love to have you with us.