Software publishers: support your customers in their digital transformation
The software publishing sector is evolving rapidly, with increasing demand for innovative solutions and an impeccable user experience. Whether you offer B2B, B2C or SaaS software, Advancia Teleservices can help you provide quality technical support and customer care to ensure your users get the most out of your software solutions.
Services we offer to software publishers
- Multilingual technical support: We provide multilingual technical support for your users, enabling 24/7 assistance via various channels (email, telephone, chat).
- Installation and configuration assistance: Advancia Teleservices helps your customers install and configure their software, guiding them step-by-step. Whether for on-premise or cloud solutions, our experts ensure a smooth and seamless deployment, reducing friction from the outset.
- Satisfaction surveys and user feedback: We conduct regular satisfaction surveys with your users to gather feedback on their experience with your product. This feedback enables you to identify areas for improvement and develop your software in line with real market needs.
Advancia Teleservices software publisher service benefits
- Reduced downtime: Our services allow technical problems to be resolved quickly, reducing downtime and ensuring continuity of service for your users.
- Improved Customer Satisfaction : Thanks to Advancia Teleservices’ responsive and personalised support, we increase your customers’ satisfaction by accompanying them throughout their journey with your software.
- Increased adoption of new features: By providing ongoing support and educational resources on your new features, we encourage greater adoption of your software updates and enhancements.
Why Advancia Teleservices for Software Vendors?
- Specialised technical teams: Our teams are trained, with the help of our partners, in the specifics of complex software and IT environments, guaranteeing a high level of expertise to solve a variety of technical problems.
- Proactive Support: In addition to responding to support requests, Advancia Teleservices offers proactive follow-up to identify and resolve issues before they affect end-users, ensuring a seamless experience.