Automotive: Accelerate your customer services and optimise your operations
The automotive sector faces constant challenges when it comes to customer service, claims management and technical support. Whether it’s after-sales services, warranty management or dealer support, we can help you deliver a quality customer experience while optimising your operations. Our solutions are designed to meet the needs of manufacturers, dealers and automotive service companies.
Automotive Services at Advancia Teleservices
- Multi-channel customer support: We provide multi-channel customer support (phone, chat, email) to quickly answer questions about vehicles, maintenance services, and warranties. We provide seamless assistance before and after the purchase, ensuring maximum customer satisfaction.
- Claims and Warranty Management: Advancia Teleservices handles the management of claims and warranty requests, ensuring a rapid response and efficient resolution to customer issues. Our teams ensure that each claim is handled with care, respecting manufacturers’ procedures.
- Vehicle recall management: We offer a complete solution for managing vehicle recalls, contacting the customers concerned and coordinating the necessary action with the dealers. This rigorous management ensures reduced risk and increased protection for drivers.
The benefits of our service for the automotive sector
- Enhanced customer experience: Our multi-channel services ensure a rapid and tailored response to customer needs, whether for a technical question, a claim or a warranty request, thereby strengthening customer loyalty and satisfaction.
- Proactive recall and warranty management: Advancia Teleservices helps you proactively manage vehicle recalls and claims, ensuring full transparency and rapid resolution of issues, protecting your brand reputation.
- Optimise after-sales operations: Thanks to our technical support and claims management solutions, we optimise your after-sales processes, reducing resolution times and ensuring better organisation of maintenance interventions.
- Reduced operational costs: By outsourcing part of your customer and technical support, you can reduce the costs associated with in-house management, while benefiting from a high-quality service that is flexible to your needs.
Why choose Advancia Teleservices for the automotive sector ?
- Flexibility and responsiveness: Advancia Teleservices’ solutions are flexible and can be adapted to your existing processes, allowing you to remain agile in the face of market fluctuations and customer expectations.
- State-of-the-art technology: We use advanced technological tools to provide real-time tracking of claims, warranties and vehicle recalls, ensuring seamless and efficient management.