Personal services: 24/7 assistance for the elderly to ensure peace of mind in their daily lives
Teleassistance for the elderly is an essential service to guarantee the safety and well-being of senior citizens living at home. With telephone assistance available 24/7, we help elderly people maintain their independence while offering their loved ones the peace of mind of knowing that help is at hand in the event of an emergency. Advancia Teleservices’ solutions are designed to meet the needs of telecare companies providing an end-to-end service.
Personal services at Advancia Teleservices
Call answering in telecare services involves managing and responding to incoming calls from customers or end-users, often as part of a technical assistance, customer support or call centre service. Teleassistance agents play a crucial role in providing immediate help and resolving callers’ problems. Here are some key aspects of this activity:
- Senior call handling: Agents greet callers in a professional and courteous manner, and quickly identify the nature of their request or problem. The agents document each call, recording the details of the request and the actions taken, such as calls to referrers: family, neighbours, …., etc. This makes it possible to manage customer interactions and continually improve the service. If a problem cannot be resolved immediately, agents will escalate the call to a higher level of support or to a specialist for more in-depth assistance, such as medical assistance.
- Proactive monitoring and social calls: In addition to emergencies, Advancia Teleservices offers regular social calls to check on the well-being of users. This helps to maintain a social link and avoid isolation, while monitoring their general state of health.
The benefits of personal services: Teleassistance for the elderly
- Maintaining independence at home: Our monitoring centre enables elderly people to continue to live independently in their own homes, while benefiting from support if they need it.
- Human and personalised support: In addition to security, we provide human support, breaking isolation and ensuring a regular presence through friendly calls.
Why choose Advancia Téléservices for personal services ?
- Professionalism and expertise: the Advancia Téléservices teams are trained to respond to emergencies and the specific needs of the elderly, with an approach focused on empathy and responsiveness.
- Personalised follow-up: The teleassistance service provides attentive and personalised monitoring, adjusting our services according to the changing needs of each elderly person, for made-to-measure support.