Customer support

Customer support : Personalised support for optimum customer relations

Customer support is at the heart of a successful customer experience. Our customer support services enable you to offer your customers comprehensive, personalised support, guaranteeing a rapid response to their needs and effective resolution of their problems. Whether it’s answering questions, resolving incidents or helping your customers use your products or services, we do everything we can to maximise their satisfaction.

Our personalised customer support services

  • Personalised multi-channel support: Our customer support teams at Advancia Teleservices are trained to offer a personalised service, adapted to the specifics of each request.
  • Rapid response to requests: Each customer assistance request is handled with responsiveness, ensuring a rapid response to minimise waiting time. Advancia Teleservices uses ticket management systems to ensure rigorous follow-up and resolution as quickly as possible.
  • Customer Support: Our support teams not only answer questions, they also support your customers in the use of your products or services, helping them to maximise their satisfaction and better understand the solutions you offer.

The benefits of our Advancia Teleservices customer support service

  • Improved Customer Satisfaction: A rapid response and quality support help to increase customer satisfaction and create a lasting relationship of trust.
  • Reduced resolution times: Through optimised ticket management and rigorous follow-up, we reduce problem resolution times, improving your customers’ overall experience.
  • Increased loyalty: Offering high-quality customer support helps to increase your customers’ loyalty by showing them that we are [IBT1] listening to them and responsive to their needs.
  • Customised service: Our Advancia Teleservices support teams tailor their responses and approach to the specific needs of each customer, providing a bespoke support service that precisely meets expectations.

Benefit from the expertise of our customer support team at Advancia Teleservices!

  • Experienced and Trained Teams: Advancia Teleservices agents are trained to handle complex requests, whether technical or related to customer relationship management, with a satisfaction-focused approach.
  • Advanced Technology: Advancia Teleservice uses state-of-the-art ticket management and CRM tools, ensuring complete traceability of each request and seamless communication with your customers.
  • Proactive-reactive service: We don’t just react to requests, we also anticipate specific cases, reducing the risk of frustration.

Do you have an outsourcing project? Do you want information about our organization? Do you want to learn about our achievements and client cases? Do you want an offer for a qualified project? Our sales team is ready to assist you at every stage of your journey. Contact us today to discover how we can meet your needs and provide you with an exceptional experience.

Advancia Téléservices, a call center where innovation is at the heart of everything we do. Join our passionate and dynamic team to shape the future of the customer experience. With us, every team member matters, and your contribution is valued in every interaction. If you are ready to take on challenges and thrive in an environment where excellence is celebrated, we would love to have you with us.