After-sales service : Ongoing support to guarantee customer satisfaction
After-sales service is a key element in building customer loyalty and maintaining long-term satisfaction. Our dedicated after-sales teams ensure that every post-purchase follow-up or support request is dealt with quickly and efficiently, guaranteeing a positive customer experience even after the sale has been completed. From handling returns to managing complaints, we help you maintain a relationship of trust with your customers.
Advancia Teleservices After Sales Service: Unrivalled customer support
- Customer Complaint Management: We manage customer complaints with a customer-centric approach. Advancia Teleservices’ teams are trained to listen to concerns, assess problems and propose quick and appropriate solutions. This includes repairs, exchanges, or refunds, depending on your internal policies.
- Returns and exchanges management: services manage the returns process smoothly and transparently, from receipt of requests through to approval and processing. We ensure that every return is processed as quickly as possible, maintaining ongoing communication with the customer to keep them informed at every stage.
- Post-purchase technical assistance: We offer technical support to help customers solve any problems they may have using your product or service. Whether by telephone, email or chat, our experts are on hand to diagnose and resolve any technical problems encountered after purchase.
- Follow-up of repairs and maintenance: For products requiring repairs, we coordinate the interventions with your internal teams or external service providers. Advancia Téléservices ensures rigorous follow-up of each repair request, from receipt of the product to its return to the customer, thus guaranteeing complete traceability.
- Post-intervention satisfaction surveys: After each intervention or problem resolution, we send satisfaction surveys to measure the quality of our service and identify areas for improvement. This enables us to maintain a high level of customer satisfaction and identify any opportunities for improvement.
The benefits of our After-Sales Service
- Improved customer loyalty: An efficient, responsive after-sales service helps to strengthen customer loyalty. By resolving problems quickly and providing a personalised service, we turn problem situations into opportunities to improve customer relations.
- Reduced operational costs: By entrusting the management of your after-sales service to a dedicated, expert team, you reduce the operational costs associated with the internal management of complaints and returns, while benefiting from increased efficiency.
- Improved customer satisfaction: A high-quality after-sales service increases customer satisfaction, by offering proactive assistance and rapid resolution of post-purchase problems. Our services ensure seamless and transparent management, enhancing the overall customer experience.
- Tracking and tracing: Every enquiry, return or complaint is recorded and tracked in our system, ensuring full traceability of all post-purchase interactions. This ensures rigorous follow-up and consistent quality of service.
Why choose Advancia Teleservices after-sales service?
- Responsiveness and professionalism: Advancia Teleservices’ after-sales teams are trained to respond quickly and efficiently to customer needs, with a constant focus on quality and satisfaction.
- Personalised approach: Every customer is unique, which is why we adopt a personalised approach to each request, taking into account the customer’s purchase history, preferences and the nature of the problem.