Who are we ?
Advancia Teleservices is a Customer Relations center which, since 2010, has been developing high value-added outsourcing activities: creating commercial value, managing activity, customer service, team planning, IT technical support, management of the administrative sales and after-sales service chain for international customers.
With its 600 positions and state-of-the-art technology, the Hannibal site offers every guarantee of security and continuity of service.
Advancia Teleservices, Customer Relations center , is one of the largest independent center in Tunisia. Our contact center places excellence in customer relations and the security of the services and data entrusted to us by our principals at the heart of its objectives, with ISO 18 295-1 customer relations and ISO 27001 information systems security certifications. Advancia Teleservices is committed to CSR, making it the first Customer Relations center to be awarded the ISO 26000 Confirmed CSR Committed Label .
Outsourced customer support
Creating value for the companies we support through a competitive, high-performance, multi-channel remote customer relations offering, whether for sales or technical support.
For outsourced customer support, Advancia Teleservices in Tunisia provides you with various quality services aimed at improving your customer value creation. Our agents offer relevant advice to encourage customer loyalty. We implement an effective strategy for personalising customer service.
With our IT department, we take care of your IT engineering, your DESK service or your fixed-price management. Our aim is to provide our customers with the services they need to develop their business. Our managed services include proximity Help Desk and monitoring, and video proximity monitoring and Help Desk.
Advancia Teleservice takes care of your Business Process Outsourcing in various areas and we offer administrative, commercial and technical support services. Our agents also take care of your collection while ensuring good customer relations. Our call center in Tunisia even takes care of your security insurance plan.
With our retention service, we can handle your welcome call, your complaints management and your predictive retention campaign. Thanks to our Digital Field Services, we ensure that your sales teams are able to intervene effectively.
Our call center in Tunisia carries out various tasks for your customer service, whether for your inbound or outbound calls. For customer acquisition, we take care of your telephone prospecting and telemarketing. As leaders in the field, our team will meticulously design your prospecting process.
Founding principles
Our motto is total customer satisfaction.
To ensure that our team can respond with excellence to the wishes and requirements of our customers and that the quality of our services is optimal, we have chosen to have our employees work under conditions governed by the following principles:
- Respect: for laws, rules, the value of work and the individual.
- Commitment: Our teams are committed to the success of our customers’ projects, and management is committed to its employees.
- Ethics: A fundamental, immutable and absolute value. Centred on integrity and respect for our employees, customers, suppliers and any individual and/or entity in contact with the company.
- Excellence: This is reflected in the care we give to the quality of our service and in the rigorous selection of our human resources.
- Transparency: In our dealings with our customers, by communicating in a fluid, comprehensive and high-quality manner.
Key dates
Why Tunisia?
Tunisia: Proximity
Geographical, cultural and economic
Choosing a call center in Tunisia offers you three major opportunities in terms of :
- Geographical: Tunisia is close to Europe (2? hours by plane).
- Cultural :
- The Tunisian system: 21 cultures over 3000 years of history!
- Multilingual: French, Italian, English, Spanish and German.
- Tunisia is very open and close to European lifestyles.
- Economic :
- Very good levels of recruitment are easy.
- Working in a call center is a recognised and respected profession, particularly in the technical and/or business areas (BPO).
- There are several programmes encouraging new technologies.
- Salary levels remain highly competitive.
Site environment
- Total surface area: 3,400 m².
- Number of positions: 600.
- Video surveillance system.
- Electrical back-up system with current generator.
- Redundant telecoms fibre.
- Fire and intrusion detection system.
- Air conditioning and air renewal system.
- Cafeteria and convivial living area.
