Customer retention
Do you want to retain your customers? Advancia Teleservices, offshore call center in Tunisia supports its customers in France in implementing your customer loyalty and retention campaigns, both for outgoing and incoming calls:
- Welcome call.
- Predictive retention/retention campaigns.
- Complaints management.
- Customer satisfaction surveys.
- Preventive retention programme.
Welcome call
Advancia Téléservices is an expert in customer relationship management and takes care of your company’s customer support. We carry out your welcome call to offer a personalised welcome to your new customers. Investing in an efficient customer service like ours allows you to benefit from a better customer satisfaction KPI.
Predictive customer retention campaign
A leader in the field, our call center in Tunisia offers you a tailor-made retention service to guarantee customer loyalty. We support you in your retention and loyalty campaigns. Would you like to use an offshore call center to retain or build loyalty among your customers? Rely on our Advancia teleservices customer relations center
The importance of customer retention
For many companies, retaining French customers is a key KPI. Indeed, a company’s ability to retain existing customers is essential to short and long-term success. Advancia Teleservices can provide you with highly qualified telephone advisors to help you implement your retention strategy.
Focusing on customer retention is essential for many reasons:
- It is often cheaper to retain existing customers than to acquire new ones. Sales and marketing acquisition costs generally exceed those of customer loyalty/retention.
- Loyal customers tend to make repeat purchases/actions. By increasing customer loyalty, it also increases the chances of a customer making repeat purchases and therefore increasing your profits.
- It is more effective for businesses to up-sell or cross-sell to existing customers, as they have already established a relationship based on trust and satisfaction with the product/service.
- Satisfied customers can often lead to the acquisition of new customers. In fact, a customer who is satisfied with your company is likely to recommend you to friends and family.
Building customer loyalty
Complaints management
To bring your customers closer to you, we take care of complaints management and take every one of their complaints into consideration. As an experienced and recognised customer relations center in Tunisia, our professionals ensure personalised customer relations . Our aim is to offer you the best possible customer experience.
Building customer loyalty: Customer satisfaction survey
Because the customer is king, our call center in Tunisia specialises in customer satisfaction surveys and marketing actions foryour company. With a qualified team, we mobilise the tools needed to carry out your customer satisfaction survey to perfection.
Preventive customer loyalty programme
Recognised in Tunisia, our call center handles your company’s customer service calls. Thanks to our know-how, we are able to take charge of your preventive retention programme. As professionals in customer loyalty via call center , we know how to implement an effective strategy to retain your customers and build loyalty.