Telecoms: Optimise your customer service and improve customer loyalty
The telecommunications sector is constantly evolving, with increasingly advanced technologies and ever-higher customer expectations. Advancia Teleservices supports telecoms operators by providing customer support, subscriber management and incident resolution solutions to improve operational efficiency and ensure optimum customer satisfaction.
Our services for the telecoms sector
- Multi-channel customer support: We offer customer service through different channels (telephone, chat, email, social networks), enabling operators to respond quickly to subscriber requests and resolve their technical or administrative problems.
- Technical assistance and troubleshooting: Our technical hotline teams are available to respond to problems relating to equipment (routers, internet boxes, mobile phones), network connections and service breakdowns. We ensure a rapid response and proactive resolution of incidents to minimise telecoms service interruptions.
- Complaints management and retention: We help operators to manage customer complaints while proposing retention strategies to limit churn and strengthen user loyalty through personalised programmes.
- Satisfaction surveys and customer feedback: We carry out regular satisfaction surveys to assess the quality of the services offered and identify areas for improvement, enabling us to continuously optimise the customer experience.
The benefits of our service for the telecoms sector
- Improved Customer Satisfaction: Advancia Teleservices’ personalised, multi-channel services ensure fast and efficient request management, increasing subscriber satisfaction and loyalty.
- Optimisation of operations: Advancia Teleservices implements solutions to automate certain processes, thus reducing operational costs while improving the quality of telecom services.
- Reduced resolution times: Thanks to our expertise in managing technical incidents and complaints, we reduce waiting times and resolution times, guaranteeing a smooth customer experience.
Why choose Advancia Teleservices for the telecoms sector?
- Sector expertise: With our experience in supporting major telecoms players, we understand the issues and challenges of this sector and adapt our solutions accordingly.
- High-performance technologies and tools: Advancia Teleservices uses advanced technologies to manage customer interactions and provide real-time support via ticket management and CRM tools.
- Flexibility and customisation: Our telecoms services are designed to adapt to your specific needs and the size of your business, whether it is a local operator or an international player.