Order management: a fluid process for an optimal customer experience
Order management is a key step in the sales process, where accuracy and efficiency are paramount to ensuring customer satisfaction. At Advancia Teleservices, our order management service ensures fast and accurate tracking of every order, from receipt to delivery, invoicing and follow-up.
Order management services offered by Advancia Teleservices
- Real-time order taking: at Advancia Téléservices, we take care of the complete management of your orders using advanced digital tools made available to us by our principals, enabling real-time processing and automatic updating of information. This guarantees efficient tracking at every stage of the order cycle, with complete traceability.
- Logistics and delivery tracking: at the request of users, we track each order right through to final delivery to our customers’ tools. By ensuring continuous communication on the status of customer orders and resolving logistical problems in order management, we guarantee a smooth customer experience.
- Returns and complaints management: in the event of a product return or complaint, we apply fast and efficient complaints and customer returns management processes to deal with requests. Our teams ensure that each return is managed in accordance with our clients’ internal policies, minimising the impact on customer satisfaction.
The benefits of our order management service
- Time savings and efficiency: by entrusting order management to our experts, our partners save precious time so that they can concentrate on business development while optimising their internal processes.
- Reliability and traceability: every stage of the order cycle at Advancia Teleservices is meticulously tracked and documented, guaranteeing total product traceability and maximum reliability in order processing.
- Enhanced customer experience: rigorous and transparent order management enhances thecustomer experience, guaranteeing on-time delivery and proactive communication at every stage.
Why choose Advancia Teleservices’ order management service?
- Personalised follow-up and dedicated customer service: our teams offer personalised follow-up of customer requests, guaranteeing fluid communication with your customers and rapid processing of specific requests related to order management.
- Logistics management expertise: we have extensive experience in managing logistics flows and work with reliable partners to ensure punctual deliveries.