Real estate: optimise your customer and transaction management with dedicated solutions
The real estate sector demands high-quality customer relations and rigorous property and transaction management. Whether it’s rental management, property sales or condominium services, Advancia Teleservices offers you solutions that optimise customer satisfaction and improve the efficiency of your operations. Our services are designed to support estate agents, developers and property managers in the day-to-day management of their activities.
Advancia Teleservices for the Real Estate Industry
- Customer support for buyers and tenants: We provide multi-channel customer support (phone, email, chat) to answer questions from potential buyers, tenants, and co-owners. Whether it’s for property information, viewing requests or post-sale follow-up, we guarantee smooth communication throughout the process.
- Managing rental applications and monitoring files: Our teams take charge of managing rental files, from collecting the necessary documents to checking tenants’ details. We also monitor applications andassist potentialtenants in compiling their files.
- Complaints management and after-sales services: Advancia Téléservices manages customer complaints post-purchase or post-leasing, ensuring rigorous follow-up of incidents. Our teams ensure that problems are resolved quickly, whether they concern defects in the property, disputes between co-owners, or the maintenance of communal areas.
- Visit and appointment coordination: Advancia Teleservices offers a visit and appointment planning service for estate agents, ensuring that schedules are optimised and that teams on the ground are as efficient as possible. We ensure that potential buyers or tenants receive personalised support throughout the process.
The benefits of our service for the real estate sector
- Improved customer satisfaction: Our dedicated solutions guarantee responsive communication and rapid handling of enquiries and complaints, increasing the satisfaction of buyers, tenants and co-owners.
- Optimised operations: By automating and outsourcing certain administrative and technical tasks, you gain in efficiency while concentrating on high added-value activities, such as sales or property management.
- Personalised customer support: Advancia Téléservices provides personalised support throughout the property process, whether you are a first-time buyer, a tenant or a co-owner.
Why choose our services for the real estate sector ?
- Flexibility and adaptability: Our solutions are flexible and can be tailored to your specific needs, whether you are an estate agent, developer or property manager, with services tailored to each type of customer.