Domestic equipment repairers: Improve your efficiency and offer your customers a fast service
The home equipment repair sector is all about speed of response and quality of service. Whether you’re repairing household appliances, heating systems, plumbing systems or electronic equipment, offering a responsive customer service, a follow-up service and efficient spare parts management are essential to satisfy your customers. Advancia Téléservices can help you optimise your processes and guarantee efficient interventions and smooth management of requests.
Services for home equipment repairers at Advancia Teleservices
- Appointment management and scheduling: We help you organise and schedule your service appointments, optimising technician support to respond quickly to customer needs. Our solutions enable real-time availability management to maximise efficiency and reduce waiting times.
- Tracking of service calls and spare parts: We track and manage service calls from start to finish, documenting every stage from the booking of an appointment to the completion of the repair.
- Multi-channel customer support: Advancia Téléservices offers customer service via several channels (telephone, chat, email) to manage requests for information, complaints or follow-up on interventions. Our teams ensure fluid communication between you and your customers, guaranteeing effective management of expectations.
- Customer satisfaction surveys and feedback: We carry out customer satisfaction surveys after each call-out, collecting feedback on the quality of service, speed of response and problem resolution. This feedback helps you to improve your processes and increase customer satisfaction.
The benefits of our service for domestic equipment repairers
- Optimisation of service schedules: Thanks to efficient appointment management, you can maximise the use of your resources, reduce waiting times and improve the overall efficiency of your technicians.
- Improved customer satisfaction: Advancia Teleservices offers responsive customer support and by guaranteeing rapid and well-managed interventions, you increase customer satisfaction and loyalty.
- Save time and reduce costs: By optimising the planning and management of interventions, you reduce operational costs while increasing the productivity of your technical teams.
Why choose Advancia Teleservices for home equipment repairers ?
- Technical expertise and response management: Our teams have solid experience in the management of technical responses, whether for repairs to household appliances, heating equipment or electronic equipment, with expertise dedicated to customer satisfaction.
- Customised and flexible support: Advancia Teleservices’ solutions can be adapted to your specific needs, whether you are a small repair company or a large organisation with a network of technicians, with services tailored to each type of customer.