Careers:
Proposed occupations

Managerial functions

• Activity Manager: Responsible for profitability and achieving performance levels, they manage 4 to 10 team leaders and between 50 and 120 operational staff.
• Team Managers: Managing a team of 10 to 15 people, their role is to guarantee their team’s performance and achieve their objectives. They report to an activity manager.
• Site Production Manager: This role oversees the operational and financial performance of the site’s production activities. He/she provides decision-making support for general management and business unit managers.
• The activity production manager: Supporting the activity manager, he/she controls production performance by ensuring quality and optimising costs.

Support functions

Supporting operational activities and facilitating the management of production and the efficiency of the various activities.

• Training: A cornerstone of our operational processes, training is aimed at both new recruits and existing employees, as part of a drive to enhance skills and continuously improve quality and productivity.
• Team coaching: Coaches are seconded to an activity and work closely with team managers. They take charge of both new recruits, helping them to integrate and achieve their objectives, and existing employees, identifying and correcting any shortcomings.
• Quality and Training: The aim of this unit is to ensure that quality processes are respected and improved in line with standards and customer requirements, with a view to continuous improvement and compliance with Advancia Téléservices standards and certifications.
• IT and Technology: This department is responsible for the operation and continuity of services for technological infrastructures.
• Recruitment: This unit develops and diversifies external sources for finding candidates (schools, training centers, universities, BNEC, etc.). It deploys new means of communication to disseminate job offers. It processes applications by telephone and e-mail and selects candidates to follow through from training to integration.
• Business support manager: This role analyses, designs, prepares and presents dashboards and indicators to enable flows to be controlled (sizing & planning of teams in compliance with required service levels and profitability of operations), balancing and adjusting flows in real time. It also ensures forward planning, producing schedules in line with volume forecasts.

Operational functions

• Customer Relationship Manager: This role is responsible for managing and optimising customer relations, both inbound (complaints, requests for information) and outbound (prospecting for new customers, mail order).
• Tele-investigators: They carry out telephone surveys on a pre-established sample in order to gather marketing or sales information.
• Tele-investigators: They administer telephone surveys on a pre-established sample, with a view to collecting marketing or sales information.
• Technical support engineer: Handles technical customer complaints. They also direct and manage the work of service providers in the field.
• Marketing advisers: Their main role is to advise and assist customers with their communication campaigns. They must define the corresponding budgets and ensure that objectives are met.
• Sales engineer: Responsible for prospecting, developing the customer portfolio and increasing sales.
• The planning consultant – Activity management -: studies, analyses and integrates work orders (WO) into the customer’s information system, optimising the workload and maximising the number of operations in compliance with specifications. They develop a planning methodology in line with optimisation criteria. He/she analyses the technicians’ reports and takes the necessary corrective action.
• Inbound Customer Manager – Mobile Telephony: This role is responsible for managing and optimising inbound customer relations (complaints, requests for commercial information) on operators’ mobile telephony offers.
• Inbound Customer Manager – IT Support – : Handles technical customer complaints/requests and/or helps to resolve technical problems. He/she also manages the work of service providers in the field.
• Inbound Customer Manager – Internet Service – : Handles technical complaints/requests for assistance from operators’ users and helps to resolve technical problems.
• Senior B2B telecoms sales advisor : advises, suggests and identifies projects and/or sells solutions and products to SMEs and VSEs. Their role is to develop sales and achieve target objectives.
• B2B telecoms sales advisor: advises on, proposes and sells fixed/mobile/internet telephony solutions as well as advanced telecoms solutions (call distribution solutions, digital links, fibre, etc.). Their role is to develop sales and achieve their objectives.