What is B to B?
B to B or Business to Business refers to commercial transactions between two companies, whether for the sale of a product or the provision of a service. For most companies today, acquiring b2b customers is essential for healthy, stable and sustainable growth. Hence the importance of a good relationship between a company and its customers.
Today, B-to-B customer relations are rarely managed by in-house staff. Thanks to call center, you can totally outsource the retention of your customers and the attraction of new prospects. Don’t hesitate to entrust the management of your communications with your staff and professional partners to Advancia Téléservices, your b2b call center in Tunisia.
Why invest in a B to B call center?
Calling on a b2b call center to handle inter-company relations offers your company the opportunity to save time first and foremost. Outsourced telemarketing allows your employees to focus on other aspects of your business. It’s an ideal solution for improving the quality of your services and ensuring optimum performance. What’s more, investing in a call center to manage your b-to-b relationships brings:
Better customer relationship management
By outsourcing your B-to-B customer relations to a call center, you can improve your customer relations and ensure customer satisfaction. A personalised welcome, an attentive agent, a fast, appropriate response… every detail is taken into account to deliver a quality customer experience.
Improve your reputation
This investment allows you to promote your visibility and reputation among your prospective customers. The aim of a B2B call center is to ensure the best possible image for your brand and your product/service in the eyes of your targets, thanks to the telephone and digital communication skills of its team.
Increased sales
Once your customers and partners are satisfied with your products and services, you can expect your sales to grow exponentially. In fact, improving the customer experience through a B2B call center is the best way to generate leads.
Advancia Téléservices: Your b to b call center in Tunisia
Do you want to develop your b2b customer relations? Our call centre in Tunisia offers you a call centre service to enhance the experience of your customers and business partners and generate leads for your company. As your representative to your prospects and customers, our b2b call center provides two commercial services in particular:
Telephone prospecting
The first task of our b2b call center is telephone prospecting. If you want to win new customers and business partners, the telephone approach is an effective way of doing so. Our experienced call center agents will establish direct contact with your targets. They will ensure that appointments are made. We can also take care of lead nurturing and follow-up offers to your prospects.
Customer service
Our B-to-B customer relations center handles your customers’ telephone enquiries, resolves their problems, receives their complaints and provides after-sales service. At Advancia Téléservices, our conversational agents are trained according to your business and your products and/or services in order to guarantee a personalised customer experience in line with your principles. After purchasing a product or service, customers often want to know about new offers that may be of interest to them. Our b2b call center will be on hand to provide answers tailored to the needs and requests of each and every one of them.
Our service also includes other commercial services such as :
- b-to-B satisfaction surveys
- diary management
- processing of your customer files and information
- etc.
Contact us now to implement your customer loyalty and retention campaigns and ensure the success of your B2B customer acquisition policies. We’ll develop tailor-made strategies to optimise your business-to-business telephone prospecting.