What is CSR certification?
CSR certification guarantees a company’s commitment to the CSR approach. It encourages a company to adopt a strategy that takes account of the environment, society itself and human beings. Commitment to this approach is more than just certification, because it has an impact on a company’s activities and its reason for existing.
A commitment to CSR means that a company must take social and environmental concerns into account in its activities. This enables them to make the most of their employees, customers, suppliers and partners. The community of companies making this commitment seeks to have a positive impact on the environment and society.
The importance of CSR certification for a call centre
Having a CSR label or certification is important for a company, and helps it stand out from its competitors. For Advancia Teleservices, this certification represents a major step towards protecting the planet and the well-being of its employees. It enables this call centre to develop actions that contribute to sustainable development.
Following this approach requires a company such as an outsourcing call centre to perform well on four points. It must ensure economic sustainability, belong and live better in an ecosystem and contribute to better environmental performance. In social terms, it takes into account the development of its human resources and improving its reputation.
The advantages of a CSR label for an outsourcing company
Today, every company seeks to commit to a CSR approach. Advancia Teleservices is one of them, which explains why this outsourced call centre has obtained its CSR certification. This is an essential step towards progress and ensuring the company’s long-term future, and even towards growth.
More credibility for the company
In addition to commitments to a CSR approach, holding this certification gives a company greater credibility. By proving the quality of its services and products, it improves its brand and ensures that prices are justified. These points give the company greater credibility in the eyes of everyone, and are a reliable way of building customer loyalty.
Strengthening customer confidence
For a call centre, CSR certification boosts customer confidence in a brand. The company ensures customer satisfaction while taking care to convince prospective customers. As a certified company, it is able to achieve better collaboration with suppliers and be more reliable.
Ensuring better internal organisation
Having CSR certification guarantees the adoption of better internal organisation to facilitate employees’ working conditions. This customer relations centre seeks to maximise its results and quality by taking care to control its working methods. It is therefore careful to introduce standard documents or clarify procedures, and to use high-performance tools.
Advancia téléservices, committed to CSR
Any outsourcing company can also afford to adopt a CSR approach to its activities. Many of them contribute to environmental protection and meet the socio-economic challenges of sustainable development. Advancia Teleservices adheres to this approach by offering a range of services to satisfy customers and build loyalty.
The company seeks to develop by considering its social and environmental consequences, and by promoting innovative and responsible solutions.
Its policy takes into account the expectations of its various stakeholders: employees, suppliers and customers. On the environmental front, this Outsourcing company seeks to reduce its ecological footprint and respect resources by ensuring energy savings.
CSR-certified assignments
Concerned about preserving the planet, Advancia Teleservices organises its activities with total respect for the environment and CSR principles. Its missions focus on telephone call management, including welcome calls and customer satisfaction surveys. All its services are designed to improve customer satisfaction and the working conditions of its employees.
As anoutsourcing company, it is careful to establish a precise and reliable programme to ensure better financial performance. This company uses powerful customer loyalty tools to satisfy any company wishing to proceed with Business Process Outsourcing.