Benefit from a better, more polished service
When you call on an experienced call centre like Advancia Teleservices to take care of your telephone reception, you benefit from a professional service. If your company is already involved in a large number of activities, you will be relieved. Above all, it’s practical if you don’t have the financial resources to invest in a company telephone answering service.
By employing professionals in the field, your telephone switchboard will be carried out to perfection and they will ensure that you have a long-lasting, high-quality relationship with your customers. Better still, an experienced call centre can offer a personalised service.
What’s more, by working with a call centre, it will be able to handle all your telephone calls. They can take care of your welcome call, your customer retention, your campaigns, and even receive feedback.
Flexible service and greater availability
With an outsourcing telephone receptionist, you benefit from a flexible service. The services offered are tailored to your needs and your area of activity, and will adapt perfectly to your expectations.
A call centre will also be able to offer you services tailored to your budget. Your company will be better valued by customers, and will be able to offer them greater availability.
A customer relations centre is ready to welcome your customers at different times and will be able to provide a permanent service to ensure customer satisfaction. As a result, you’ll be able to reduce your lost call rate and your customers’ waiting time, while benefiting from good organisation.
A significant advantage in terms of budget or costs
Another advantage of outsourcing your telephone answering service is that you can manage costs more effectively. With outsourced services, you will be able to better manage your company’s telephone answering service. By outsourcing, you will be able to manage the budget you wish to allocate to your telephone answering service, and the professional service provider will also be able to suggest tasks suited to your resources. So you won’t have to plan for additional expenses or deal with unforeseen circumstances.
What’s more, when you outsource your telephone answering service, your physical costs will be lower and the costs of training, office equipment and technology will be covered by the offshore call centre you choose.
To take advantage of these cost benefits, it’s always best to work with a trusted call centre like Advancia. Not only will you be working with professionals, but you’ll also be keeping your costs under control.
To be more competitive with your competitors
To be more competitive, a company must not neglect any of its activities. They all need to be meticulously carried out: the marketing department, accounting or communications. With an outsourced telephone answering service, you won’t have to deal with non-specialist staff.
Outsourcing means you don’t have to go through a lengthy recruitment or training process. In fact, it helps you to work with a trusted service provider whose team includes professionals in the field. Your telephone answering service will be provided by expert agents, which will significantly improve its quality.
What’s more, the time you save by outsourcing this service will be devoted to carrying out other profitable activities for your company. By doing them all to perfection, your business will be more functional and more competitive.
Take advantage of new, high-performance technologies
By outsourcing your telephone answering service , your company will benefit from high-quality equipment and access to high-performance technologies. Specialised in the field of outsourcing, a call centre has all the equipment needed to carry out its tasks. And to meet your needs and satisfy your customers, they are always on the lookout for new technologies.
They are constantly looking for the best techniques to ensure that your telephone calls are managed and maintained to perfection. They are constantly looking for the best techniques to ensure that your calls are managed and attended to perfectly, and they continually strive to offer high-performance equipment to reduce customer waiting times and provide better reporting.
Call centres provide their agents with the best equipment to make them more efficient, and some even use chatbots to relieve them of a large number of tasks.