3 good reasons to outsource your sales department
The main advantage of outsourcing is that you can build a better customer relationship with your customers at a lower cost. It also means having all the human and material resources you need to provide good customer service. In detail, here are a few good reasons for outsourcing your sales department:
- Cost control: the services provided by an outsourcing company are at a fixed cost. There are no hidden costs, no unexpected expenses and no nasty surprises. You simply pay what is agreed in the initial quote.
- Business experts at your disposal: outsourcing means having additional human resources and skills at your disposal. You can be sure that you are entrusting your sales department to experienced and efficient customer relationship management professionals. They will be able to handle your marketing relationships quickly and actively.
- Greater time flexibility: relying on an outsourcing agency means offering your customers greater availability of your pre- and post-sales outsourcing services. Longer opening hours and shorter waiting times also mean better customer satisfaction and loyalty.
Advancia Teleservices: outsource to improve your customer relations!
These days, call centre companies are springing up all over the place and in all four corners of the world. This makes it difficult to know which one to choose to boost the customer experience. To make the right choice of service provider, there are a number of points to consider:
- The type of assistance and services
At Advancia Teleservices, we are a call centre based in Tunisia, specialising in improving your sales force and your commercial value. To this end, we mobilise multiple communication channels and various technical supports for telephone reception, call redirection, price/product information, message taking, and order taking and follow-up. Through our commercial assistance, we manage the administrative chain of your sales department at international level. Given the diversity of our services, we are bound to have the offer that perfectly matches your expectations.
- Flexible hours
Whatever the time frame you require, our company is able to provide you with an available or responsive sales service. Whether you’re in France, Tunisia or any other European country, our telephone advisers are on hand to deal with unforeseen circumstances and are always ready to listen to your customers.
- Transparency in the sales outsourcing process
To set ourselves apart, we are committed to providing only partial or total services, with complete transparency. We are open to your vision and your working methodology if it benefits everyone.
- The professionalism and skill level of our call centre agents
To provide you with a high-quality service, our team is essentially made up of call centre agents with a perfect knowledge of the business and the various current sales techniques, as well as your company’s sector of activity. If they are new to your field, they are open to training.
Outsourced sales activities therefore require you to match your sales support needs with the service provider’s specific offerings. If you have any doubts, you can consult the feedback on their services and ask for a test phase before signing the contract. Ideally, you should choose an agency with experience and a solid reputation, such as Advancia Téléservices.