What is call origination in a call center?
Over the last few years, the offshore sector has become increasingly important. In this sector, call center stand out above the rest. Indeed, many players are now entering this field, given the advantages it offers.
Today, it is common to find companies entrusting a call center with their inbound or outbound call services.
Many of them use a call center service both abroad and in Tunisia. In fact, there are many advantages to using a call center in Tunisia.
What is call origination and what are its objectives?
Call origination is one of the main activities offered by call center, and an important one for any company. It involves making outbound calls to process various types of information.
These operations may involve a customer relations service, telemarketing, telesales or telephone prospecting. They are carried out using telephone or computer systems.
A call center has many purposes. Companies carrying out these activities are looking to make distance sales or gather information.
The latter can be obtained through surveys or polls. Entrusting the reception of calls to a call center also enables a company to get closer to its customers.
A company carrying out BPO call origination in Tunisia also aims to entrust certain tasks to professionals. Not only will these tasks be handled more efficiently, but they will also save time. What’s more, the results obtained are of better quality.
What operations are carried out in a call center?
In a call center such as Advancia Teleservices, various operations can be carried out when calls are received:
- Remote surveys to inform customers about your products or services. Call center telemarketing is a necessary part of any marketing strategy or market research. In the case of the latter, this call broadcasting is used at both the beginning and the end of the study.
- Telesales or remote prospecting to update your files and create customer value. This involves selling products or services and determining the consumption habits of your targets. These tasks will be carried out by an experienced sales advisor working in the call center. The call center agent will even take on the role of account manager for you, to improve your relationship with your customers.
- Making appointments is an important part of any business. Outsourcing this operation to a call center takes some of the work away from you, leaving you to concentrate on other tasks.
- Customer service: the center call center agents will take care to support your customers and meet their needs. This will be a considerable asset in building customer loyalty.
- Follow-up operations: an agent will make a second or third contact with your customers.
- Another call center mission is to carry out collection operations. The agent at the contact center calls your customers and listens to them, inviting them to settle their outstanding debts.
A call center in Tunisia like Advancia Teleservices works with companies in various fields. For example, we offer technical, commercial and administrative services.
Why work with a call center in Tunisia for call broadcasting?
Using a call center or contact center services in Tunisia for your call broadcasting has so many advantages for your company. Above all, it saves you time and money.
The call center will take care of many of your tasks, such as customer service, for example. The time saved by outsourcing these operations can then be used for other equally important activities.
Managing outbound calls takes time and investment. Not to mention the fact that it has to be entrusted to professionals to ensure that your customers are satisfied. By working with a call center, you will benefit from qualified agents to carry out each of your missions.
Thanks to their performance, your customers will be better received and advised. What’s more, your data will be handled with care, well organised and protected.
In terms of equipment, the call center transmission will be carried out correctly by the chosen platform. When you select a trusted service provider in Tunisia, they generally have all the equipment you need for outbound calls.
This means you no longer need to think about any installation or IT equipment. At Advancia Teleservices, we have all the right equipment to handle a variety of operations and data..