What is the call center outsourcing process in Tunisia?
Today, the process of outsourcing continues to spread throughout the world. Companies are outsourcing their activities in order to delegate certain tasks and become more competitive.
This outsourcing strategy is most common in the IT and call management sectors.
Advancia Teleservices offers a wide range of services for outsourcing customer support in Tunisia. You have a choice of different tasks to delegate. You just need to know the steps to adopt this strategy.
What is call center outsourcing?
Outsourcing is a process whereby a company entrusts some of its activities to an external service provider. The outsourcer may be located in the same country or in a completely different country, hence the term “offshore outsourcing“.
Under this strategy, a number of tasks can be outsourced, such as reception calls, proposing offers or building customer loyalty. It therefore provides added value for the company. The most common example is IT outsourcing.
According to the definition of outsourcing, companies contact service providers in order to meet their customers’ expectations as effectively as possible. In general, this strategy applies to both large and small contracts. In other words, companies can outsource an entire department or simply look for temporary staff.
Outsourcing via a call center is therefore a process that allows a company to delegate its outgoing and incoming calls to a call center. It is currently very common in many sectors to ensure better management of certain operations.
This call center contains a team of outsourced agents who can handle these operations. Advancia Teleservices is one of the leading providers of outsourcing services in Tunisia. We can provide you with a range of services such as the creation of commercial value, customer service or after-sales service.
What is the process for outsourcing in Tunisia?
Are you familiar with the call center outsourcing process in Tunisia? Any company wishing to outsource its call center operations must go through a number of stages:
- Entrusting the tasks to a trusted service provider.
- Find out about the skills of the service provider’s staff.
- Preparing a detailed service contract.
- Choosing the right technical solutions with the service provider.
All of these steps must be taken to ensure that the outsourcing process runs smoothly.
How do you find a service provider for your outgoing and incoming calls?
The choice of service provider is an essential part of any call center outsourcing strategy. You need to have a good relationship with them to ensure the best possible collaboration over the long term.
So make sure you choose your call center carefully. Find out about its activities, reputation, years of experience and track record.
Find out about the flexibility of their services and the techniques they use to meet your needs.
It’s also important to read the reviews of the service provider you’ve chosen. For a trusted professional in Tunisia, Advancia Teleservices already has many years’ experience in the field. We are therefore a specialist in the field.
What about the staff of the chosen service provider?
When it comes to outsourcing, it’s essential to look at the staff at the chosen call center. Remember that it is they who will be managing your business.
What’s more, even if they are not directly your employees, you can always ask your service provider to look at their profiles. Together, you can even look for the best profiles to manage your activities. At the same time, you can draw up a remuneration plan together.
How do you draw up the contract between your company and the call center?
In an outsourcing strategy, it is essential to draw up your contract properly. It should be as precise as possible. This will protect you from certain risks and prevent any misunderstandings between you and the service provider.
It is therefore important to address a number of points, such as the content of the services, the commitments of each party and the steering bodies. Don’t forget to talk about the concepts of exclusivity, the duration of the contract and its termination, and intellectual property.
How do I go about technical development?
To outsource via a contact center, it’s not enough to simply look for a good service provider. Once you’ve chosen a service provider and signed your contract, you should also think about helping them to perfect their technical features.
This will guarantee the quality of your assignments. Always test the effectiveness of their tools. That way, you can be sure that call flows are going smoothly.
What are the advantages of outsourcing via a call center?
Would you like to know why BPO outsourcing? Working with an international call center offers many advantages. To be a market leader, you need to perform each of your activities to perfection.
You need to perform well in many areas. Outsourcing services makes it easier for many companies to operate, especially those with insufficient human or material resources.
This strategy allows you to get closer to your customers while ensuring a better relationship with them. You’ll be able to concentrate on your company’s core competencies.
By outsourcing your customer relations center, you’ll be able to respond better to your customers’ needs. You’ll be more efficient and available, and your customers will benefit from a personalised service ?