PCI DSS certification | Data security | Compliance | Offshore contact centre Advancia Téléservices is pleased to officially announce that it has obtained PCI DSS (Payment Card Industry Data Security Standard) certification with a 100% compliance rate. This international recognition…

Cybersecurity | ISO 27001 | Regulatory compliance | Offshore contact centre Advancia Téléservices has successfully reached a major milestone in its commitment to information system security: the completion of its regulatory cybersecurity audit, now a legal requirement in Tunisia under…

Digital transformation | Strategic alliance | Canada Advancia Teleservices is taking a new step in its development by co-founding the Northbridge Digital Alliance, a strategic group bringing together four complementary digital leaders. Together, we support Canadian businesses in their digital…

At MTL Connect 2025, a leading international event dedicated to technology, innovation and digital ecosystems, Advancia Téléservices took part in discussions on major transformations in IT support. In this context, Sahbi Gargouri, CEO of Advancia Téléservices, was invited to appear…

In a context of increased cost pressure, growing IT environment complexity and high service quality requirements, decision-makers need reliable tools to inform their strategic choices. With this in mind, Advancia Téléservices has undertaken a complete redesign of the UX of…

In an environment where demands for service quality, security and operational performance are constantly increasing, continuous training for teams is becoming a major strategic lever. Aware of these challenges, Advancia Téléservices is rolling out a new internal training platform, a…

In a context of increasing cyber threats, information system security has become a strategic challenge for service companies.

In a context of high customer demand and a pursuit of operational excellence, this multi-brand car dealership – with an estimated fleet of 160,000 vehicles in circulation – chose to outsource part of its customer relations.

As part of a continuous improvement approach and sustainable structuring of its processes, Advancia Téléservices has renewed its main international certifications: ISO 9001, ISO 27001, ISO 18295-1

At Advancia Téléservices, CSR is far more than a box to tick — it is a true conviction carried by our teams every day. We are pleased to announce the renewal of our “Engagé RSE” label by AFNOR Certification, recognizing…

Today, companies are constantly seeking ways to enhance their performance while controlling costs and complying with regulations. It is precisely to address these challenges that Advancia Téléservices is publishing this practical guide.

Today more than ever, companies are looking to optimize their performance while controlling costs. With this in mind, Advancia Téléservices is launching its new savings and ROI simulator, specifically designed for outsourcing your Help Desk.

At Advancia Téléservices, Corporate Social Responsibility (CSR) is a value we live every day. On the occasion of Eid al-Adha, even though it was a working day for our teams, we wanted to mark this event in a friendly and…

Located in Tunis, our site employs nearly 500 advisors to provide specialized BPO services: multichannel inbound call management, technical support, telesales, scheduling, and back-office operations.

In customer service, what is left unsaid is sometimes more revealing than words. A sigh on the phone, a shorter-than-usual message, a subtle change in tone… all are weak signals that many overlook—but not Advancia Téléservices.

In a digital world where trust is paramount, the security of banking transactions has become a central concern. Aware of this growing requirement, Advancia Téléservices has initiated a PCI DSS (Payment Card Industry Data Security Standard) certification process, a global…

Continuing our commitment to an ever smoother, smarter, and more responsive customer relationship, Advancia Téléservices takes a new step by adopting NIXXIS, a SaaS contact center solution recognized for its power, flexibility, and data-driven approach.