UX redesign of the ROI simulator – Help Desk

Publié le, 09/02/2026

In a context of increased cost pressure, growing IT environment complexity and high service quality requirements, decision-makers need reliable tools to inform their strategic choices. With this in mind, Advancia Téléservices has undertaken a complete redesign of the UX of its Help Desk ROI simulator.

The objective is clear: to transform a calculation tool into a genuine decision-making aid that is easy to use, provides clear results and can be directly exploited in the reflection and qualification phases of outsourcing projects.

Simplifying the experience to speed up decision-making

The top priority for this UX overhaul was ease of use. The new simulator has been designed to guide users smoothly, without information overload or unnecessary complexity. The input fields have been streamlined, the steps clarified and the wording reworked to speak the language of decision-makers.

This approach reduces the time needed to obtain a result, while avoiding misinterpretation. Users can focus on what matters most: understanding the economic challenges of their Help Desk and comparing different scenarios intuitively.

More readable, value-oriented results

Beyond ergonomics, the simulator’s redesign places particular emphasis on the readability of results. Key indicators — internal costs, potential savings, return on investment — are presented in a structured and hierarchical manner.

The aim is not to produce a simple figure, but to offer a clear reading of the value created by outsourcing the Help Desk. The results are designed to fuel strategic thinking, facilitate internal discussions (IT departments, finance departments, business departments) and prepare budgetary decisions.

A tool for project qualification

The ROI simulator now plays a central role in the early stages of projects. By enabling different scenarios to be quickly evaluated, it helps companies to qualify their needs, objectify their assumptions and structure their approach.

This approach promotes more relevant exchanges between Advancia Téléservices and its prospects, based on concrete data rather than rough estimates . The simulator thus becomes a lever for aligning economic challenges, operational constraints and performance objectives.

A UX designed for B2B decision-makers

The simulator’s UX redesign was guided by a detailed understanding of the expectations of B2B decision-makers: clarity, speed, reliability and the ability to project concrete impacts. Each ergonomic choice aims to reinforce confidence in the tool and the results it provides.

This approach is fully in line with Advancia Téléservices’ desire to offer useful, pragmatic and results-oriented tools that are consistent with the realities on the ground.

Conclusion

With the UX redesign of its ROI simulator – Help Desk, Advancia Téléservices has taken a new step forward in supporting companies in their strategic planning phase. By combining ease of use, clear results and decision-making guidance, this tool enhances its commercial impact and usefulness for decision-makers.

A simulator redesigned not only to calculate, but above all to inform decision-making.