Our Hannibal Site + Nixxis Enterprise: A Partnership for Performance
Publié le, 25/06/2025Equipped with strong certifications (ISO 9001, ISO 27001, ISO 18295-1, PCI DSS) and labeled as RSE Engagé confirmed by ISO 26000, Advancia Téléservices places quality, security, and customer satisfaction at the heart of its priorities.
To meet the specific challenges related to our volume, the diversity of channels, and our internal business tools, Advancia Téléservices has chosen the Enterprise edition of Nixxis to manage its customer interactions.
This highly customizable edition enables, in particular:
- Advanced supervision and reporting, with customizable dashboards, real-time tracking and analytics to manage activity and anticipate needs.
- Intelligent omnichannel interaction management, combining predictive routing, IVR, chatbots, and routing by skills, language, priority… to improve advisor productivity and customer experience.
- A secure cloud solution, with maintenance, updates, and encryption, for a lightweight and reliable infrastructure.
A strategic choice: the Enterprise edition of NIXXIS provides Advancia Téléservices with a robust solution, fully aligned with internal processes, scalable, and ready to support growth while meeting performance and security requirements.
