ISO certification Call centre
Advancia Téléservices obtains ISO certification. The ISO 18295-1:2017 Customer Contact Centre standard is….
Advancia Teleservices obtains ISO certification.
The ISO 18295-1:2017 Customer Contact Center standard is the requirement for customer relations contact centres, indicating the best practices to be implemented by all call centres, whether in-house or outsourced.
Find out about the new standards applicable to call centres to improve the customer relationship experience.
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