Call center Tunisia definition, objectives and missions

Call center in Tunisia : Objectives

As a leading call center in Tunisia, Advancia Teleservices has the expertise to help you improve your processes. Your customers expect the highest quality support when they interact with your business and we are here to make sure that happens. We develop your process whether it is for commercial or technical support. Advancia Teleservices call center Tunisia, with years of experience in outsourced services and BPO, provides a powerful customer care solution that can be customised to meet every need. Consistency, professionalism, organisation and efficiency are all necessary elements for the success of a call center. Advancia Teleservices call center provides you with a professional, highly motivated and experienced team that works directly with you to develop a solution that makes call center outsourcing a high value-added partnership.

Call center definition

A call center is a center for handling incoming and/or outgoing calls. Using the services of a call center has become one of the options available to companies for contacting customers or receiving their requests. There are quite a few service providers today, and offers can vary from one call center to another. In short, a call center definition can help you get an idea.
What is the role of a call center? call center definition

A call center is not simply a platform for making and receiving calls. Specific objectives are defined for each call. So quality of service is also a criterion to consider when choosing a solution. However, a call center needs to be defined in order to understand its main activities.

Call origination

Outbound calls are generally made for advertising, sales or surveys. Often a company will call a call center to make a sale by telephone. Telephone prospecting is carried out to present the product to a well-defined target. This marketing strategy, commonly known as telemarketing, gives the company the opportunity to get closer to its customers. In other cases, it involves follow-up offers or surveys. The aim is to follow up with customers to whom the product has already been presented. In the case of customer satisfaction surveys, the aim is to gather their opinions in order to improve the company’s offering.

Our team of technical consultants carries out prospecting by telephone, follow-ups on commercial offers and satisfaction surveys.

To acquire new customers, telephone prospecting is the right tool: speed and efficiency are its strong points. Agencies generally take responsibility for representing you to prospective customers. They present your products/services to them. The aim is to get you qualified appointments.

Teams of technical advisers can also take care of sales follow-up. This saves you time, which you can devote to other sales activities. What’s more, follow-ups are very useful when it comes to winning the sale.

BtoB lead management is also included in the package. This involves supporting your prospects so that they can move forward in the decision-making process. This lead management is based on lead nurturing. Lead nurturing provides useful information to help prospects make a decision and go on to buy.

To find out how your customers feel about your products and/or services, you can also carry out a survey. The results will help you to adapt your next offers to your customers’ expectations.

Call reception

Setting up a service to take calls from customers or prospects enables the company to establish a relationship with them. The role of a call center is to manage the company’s customer relations. It is a means of responding to customers’ information needs and also of communicating with them on a regular basis. The service offered by the call center is to set up a space where customers can obtain information, make complaints or simply get after-sales service.

Our teams deal with customers who want to contact you. For complaints, information or after-sales service.

To satisfy your customers’ requests for information, it’s best to have expert technical advisers. Naturally, they are trained in your products, your company and your history. Call centers generally offer regular reporting, often via Web-report. This means you can monitor and evaluate your sales indicators as you go along.

Finally, Call Centers deploy technical, material and human resources to achieve your customer relations improvement objectives!

Organising and managing your contact center is our business. Get in touch with one of our Lead Managers to get a quote and quickly launch your Call Center. On the same theme, discover all our services for improving the customer experience and outsourcing telephone assistance.

Why outsource? Call center missions

Advancia Teleservices helps its clients boost their sales through telephone prospecting. To do this, we have a team specialised in telephone sales, trained in our methods and experts in our clients’ businesses. Setting up customer relations centers for you is our business. So we’re going to give you our vision of our agency’s role through a call center definition.

As a call center service provider, we can help you to set up the following services:

A call origination service: responsible for prospecting and proposing your products and services to potential customers. To do this, we purchase databases or qualify your own. We take care of the prospecting and you take care of the commercial follow-up.
To ensure that your sales prospecting mission is a success, all our teams are trained in our telephone sales method. Likewise, each sales representative is familiar with your products and your company. They are therefore able to give your customers the right information.
A call reception service: our agency will set up a center to take your customers’ calls, whatever the purpose of the call: information, complaints, after-sales service, hotline. We will train the technicians in your products and services so that they can meet your customers’ expectations. All within a commercial relationship that takes into account each other’s reflexes and customer satisfaction.
Outsourcing customer relationship management is a good thing for your company. You’ll have a team at your disposal who are experts in customer relations, telephone sales techniques and the technical aspects of your products. This enables them to know how to satisfy the needs of the customer who contacts you.

Call center BPO definition

Advancia Teleservices, leader call center BPO, has the experience and expertise to help you improve your processes. Advancia Teleservices Tunisia call center BPO puts at your disposal a professional, highly motivated and experienced team that works directly with you to develop a solution that makes call center outsourcing a high value-added partnership. Advancia Teleservices call center BPO, with many years of experience in outsourcing services and BPO, provides a robust customer relationship solution that can be customised to your individual needs. We take care of your processes, whether they are commercial or related to technical support. Consistency, professionalism, organisation and efficiency are all necessary elements of a successful call center. Your customers expect to receive the highest quality support when they interact with your company and we are here to ensure that this happens.

Advancia Teleservices call center, with years of experience in outsourced services and BPO, provides a robust customer relationship solution that can be customised to suit every need. We take care of your processes, whether they are commercial or related to technical support. As a leading Tunis call center, Advancia Teleservices has the experience and expertise to help you improve your processes. Your customers expect to receive the highest quality support when interacting with your company and we are here to make sure that happens. Advancia Teleservices Tunis call center provides you with a professional, highly motivated and experienced team that works directly with you to develop a solution that makes call center outsourcing a high value-added partnership. Consistency, professionalism, organisation and efficiency are all necessary elements of a successful call center.

Outsourcing customer relationship management is an option taken up by a good number of companies, who prefer to entrust it to quality service providers rather than deploying an in-house platform. You can choose between service providers in France or offshore companies. The advantage of call centers is that you will find technical consultants with a good knowledge of your environment and your business. What’s more, your customers appreciate the personalised contact that’s close to their needs.

Why opt for a Call Center?

When it comes to Call Centers, you have to choose between inshore and offshore. While offshore companies offer competitively priced services, inshore offers can be competitive in this respect too. There are so many providers in the call center sector that companies choose those that guarantee a quality service. And in this case, a call center in France is a strategic choice, with call centers staffed by a team familiar with the French market.

Customer relationship management is also important, as the company’s image depends on it. The choice of service provider should therefore be based on their ability to represent your company to customers. What’s more, during calls, customers often want to know where the department they are calling or speaking to is located. Having your customer relations center in France enhances your image with your customers.

The advantage is also geographical. Advancia Teleservices a Call Center that is easily accessible and close to you. Being close to your call center gives you greater control over the service and your service provider. This gives you the opportunity to be in direct communication with the people working for you if necessary. Generally, you can talk to them. But also to meet them during an on-site visit and listen to them as they work on your project.

A team of experts for your Call Center

Generally speaking , customer relationship management service providers offer a qualified service. In fact, they provide companies with an experienced team who are masters of telephone communication. Complete customer relations centers include both inbound and outbound call handling.