Advancia Teleservices is your ideal partner for successfully outsourcing the taking and processing of your orders. Our call center supports your company’s development by providing you with our expertise in the entire process of managing and taking customer orders and purchases. Our aim is to relieve your sales staff of unproductive operations.
Outsourced order taking
Thanks to our telephone answering service, we can provide high-quality outsourced order-taking , enabling you to scale up quickly during promotions that you are organising or during public holidays.
An expert order-taking and customer relations team helps you reduce order backlogs and improve turnaround times. Ultimately, our services ensure that your customers remain loyal to you, as their loyalty is largely based on the speed with which their order is taken, processed, dispatched and delivered in compliance with standards.
Outsourced order management
Entrusting the management of your customer orders to Advancia Teleservices means choosing to optimise their processing time and fully satisfy your customers. Our team of experts provides you with a full range of offshore call center services so that you can become more efficient in your core business.
Management process and order taking
From taking orders to processing and tracking them, our contact center and its team of dedicated processors will ensure that you implement the most appropriate solution for managing your orders. Our responsive team can process your orders immediately to improve their overall turnaround time, and ultimately improve your customer relationship management.
At Advancia Teleservices, every step of the customer order and purchase management process is designed to be tailored to the needs of your business and those of your customers. The aim is to optimise your processing capacity, reduce delivery times and satisfy your customers.
The benefits of outsourcing purchasing and order taking
Choosing tooutsource the management or taking of your purchasing orders is above all the quickest way to honour your commitments to your customers. With our contact center , you’ll benefit from high-quality support in implementing the most efficient and least expensive order management solution for your business.
Outsourcing your order taking to us also means taking advantage of our expertise in remote customer relationship management. This will allow your sales staff to focus on high added-value operations. We can manage order exceptions and standardise the entire management process to reduce the average cost of processing your orders.
Order tracking
In addition to taking and fulfilling orders, our call center based in Tunisia can also handle order tracking and after-sales service. Our qualified call center agents ensure that the best practices in the sector are implemented, based on a management system that complies with the requirements of the standards.