Renewal of our ISO 27001 – ISO 18295-1 & ISO 9001 certifications

Publié le, 07/01/2026

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  In a logic of continuous improvement and sustainable structuring of its processes, Advancia Téléservices has renewed its main international certifications:

  • ISO 9001 – Quality management
  • ISO 27001 – Information security
  • ISO 18295-1 – Customer contact centers

  This renewal is part of the implementation of our Integrated Management System (IMS), which aims to harmonize our practices around three fundamental pillars:

  Service Quality

  • Process standardization
  • Performance measurement
  • Continuous improvement
  • Long-term customer satisfaction

  Information Security

  • Customer data protection
  • Access management
  • Traceability
  • Risk control

  Customer Relationship Excellence

  • Compliance with contact center standards
  • Operational performance management
  • Ongoing team training

  These certifications guarantee our clients:

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