Les avantages de la norme ISO 18295-1 pour les centres de contact clients

Cybersecurity Audit – Compliance with Decree 2023-17

Publié le, 14/01/2026

In a context of increasing cyber threats, information system security has become a strategic challenge for service companies.

In accordance with Decree No. 2023-17 of March 11, 2023, Advancia Téléservices has carried out its regulatory cybersecurity audit with a third-party auditor accredited by the National Cybersecurity Agency.

 Scope of the Audit

The audit specifically covered:

  • Protection of information systems
  • Access and identity management
  • Customer data security
  • Business continuity
  • Incident management
  • Cyber risk analysis

 Results

The findings confirm:

  • The compliance of our systems
  • The robustness of our infrastructure
  • The maturity of our organization in terms of cybersecurity

 Benefits for Our Clients

This audit ensures:

  • The protection of their data
  • Service continuity
  • Reduction of operational risks
  • Regulatory compliance

At Advancia Téléservices, cybersecurity is a long-term commitment in the service of trust and performance.

Do you have an outsourcing project? Do you want information about our organization? Do you want to learn about our achievements and client cases? Do you want an offer for a qualified project? Our sales team is ready to assist you at every stage of your journey. Contact us today to discover how we can meet your needs and provide you with an exceptional experience.

Advancia Téléservices, a call center where innovation is at the heart of everything we do. Join our passionate and dynamic team to shape the future of the customer experience. With us, every team member matters, and your contribution is valued in every interaction. If you are ready to take on challenges and thrive in an environment where excellence is celebrated, we would love to have you with us.

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