Company	Assured service	Volumetrics	Specificities
	hosting order placement operations, treatment of the overflowing of calls orders/ complaints	700.000 calls/year	2 data links to AS/400 in France Implementation of terminal emulator 5250 and remote access to AS/400 Safe payment online
Directory	Service of directory and comparison	Till 2000 calls/day	Information getting in touch and transfer of calls.
French finance engineering group	- Taking appointments	1000 appointments per month	Salary for each appointment taken Use of predictive system registration appointments
	Incoming calls : Ask assistance and/or appointment for intervention on site Outcoming calls Assignment of the interventions to the technicians (300 in France)	+ 1 500 000 incoming calls/year for telecom providers in France: Orange, 9CEGETEL, Alice, …	Connexion to an SQL data base : Geolocalisation of the technicians and interventions planning CTI Link: by group of competences (by provider)
Industrial Group in France	Qualification and detection of potential daily reporting codified decisional analysis	Target file : 3 000 000 sheets per year	Installing a predictive system gauged for the service Voice monitoring : Altitude Voice Recorder.
	Wide Guarantee PC & Notebook Incoming calls Shop Packard Bell	300 000 customers 200 000 calls per year	CTI, Monitoring of the Voice with NICE System Use of a Predictive system Safe payment on line on Intranet of Packard Bell
Microsoft Tunisia	Activation service XP technology Products information	15 000 calls per year	Activation & customer center
	Remote selling according to European standards	Homes in France not yet customers.	Installing an extranet tracking orders in real time Installing a predictive system gauged for the service Extranet tracking tours: quotas Orders by region

Microsoft : With Microsoft Tunisia, we accompany promotions and launch of products and solutions since 2000 by outgoing calls campaigns (3000 to 5000 accounts per action). A total of ten actions during the 4 years on Tunisia.
SPG S.A. : Management over the year, since 2000, of a portfolio of wholesale customers: 500 resellers are managed on behalf of SPG SA (Microsoft, Symantec, Maxtor, Kortex, LG, etc...
SYMANTEC/SPG : Detection of acquisitions projects of products and security solutions carried out on behalf of SPG S.A & SYMANTEC in Tunisia: 6 operations with 5000 companies.
Packard Bell : Sale of warranty extension for clients "PC" and
« Notebook »

Microsoft Tunisia : Support for standard & activation of products based on XP technology
Carrefour Tunisia : At the launch of the hypermarket in Tunisia to support families in multi - microcomputer products.
ASTER Informatique (NEC Distributor in Tunisia) : Technical support for 6000 holder access to assistance under the project of the government concerning the PC in 2001 and 2002.
SPG S.A. : Wholesale microcomputer Microsoft, Symantec, Maxtor, Kortex, LG Electronics, etc.. To support resellers (500 active resellers).
In addition to 70 customers under advanced professional support contract: Banque de Tunisie; Banque Nationale Agricole, Banque Tunisienne de Solidarité; Groupe des Assurances de Tunisie, BEST RE; Areas of the state Ministry, Education and Training Ministry.