Your clients are more and more measuring the value of your products through the added services that you offer such as: Technical support, customer care, hot-line…

These services are becoming a major asset and an essential differential criterion.

A growing number of manufacturers and editors are taking into consideration these services when defining their commercial strategies.

ADVANCIA is committed to insure the success of your business trough a customer oriented approach based on a professional methodology reflecting our expertise and experience.

ADVANCIA proposes a high quality customisable support offer that includes the hosting of your hot line and customer care. This offer is mainly dedicated to editors, manufacturers, distribution agents and Internet Service Providers.

Our services offer includes :

   The definition of calls management’s procedures
   Attribution of a number reference on our MIC R2
   Recording and solving out incidents
   Reactive support service level 0 & 1
   Weekly and monthly activity reporting

 All our services are measurable and our reports can easily reflect the performance levels that we do reach.

Performance indicators :

   Incidents and hot line calls Typology
   Customer satisfaction indicators

Productivity standards :

   Success rates (% of solved out calls after the 1st call)
   Waiting time before the responsibility assignment of the call
   Calls duration during incidents solving out
   Average spent time by call
   A variety of complementary services and options: guarantee management, additional sales, subscription, customer’s profile files…