Outsource all your technical team’s requests
and take advantage from the expertise of the number
one call Technical support.
Advancia has developed for you a unique technical
support offer adapted to your users’ work environments.
Customizable
hosting solution of your Help Desk
Needs
analysis Procedures
definition Tools
set up: telephony, greeting messages... Training
of our teams in accordance with your process Reporting
tools customisation
Help
Desk :
Reception,
diagnosis and requests follow-up
Attribution
of a dedicated and personalised digital number 1st
level Hot line, on line solving out of 80% incoming
calls Recording
of all the requests in order to guarantee the
identification of calls, an effective follow-up
and an exhaustive reporting Escalation
of remaining requests to dedicated departments
in order to solve them out Reporting
summary of all the received requests
Users oriented
service
State
of the art pedagogy Working
hours from 8h30 to 18h, from Monday to Friday Upon
request flexible working hours
Our offer
Our offer is dedicated to companies
,manufacturers, editors as well as assemblers
and distribution agents in order to help them
solving out :
Software
and equipment outages Solving
out problems during and afterwards guarantee
period Troubles
shooting Outages
due to Internet services
Our assets
A
renowned experience in teleservices activity ISO
9001 v-2000 certification Highly
skilled and dedicated team Proven
experience in Hotline services Data
bases expertise
Our benefits
Increase
the productivity and the efficiency of your
teams Reduce
your costs and boosting the availability of
your systems Provide
you with a detailed reporting describing outages
typology that can help you in the choice of
trainings needed to be undertaken
Needs
analysis