| |
Used
Solution |
|
Comments |
| ACD System |
ACD System PABX AVAYA Definity G3CSI R12.1 (CM2.01)Call
Center Platform : Elite+CTI-Solution : CVCT R1.3ASAI
CORE G3VS + PROL |
Key Digital cards and dual power |
Max T2: 8Max Ports: 1300 with up to 240 agents |
Gateways
IP Voices
|
World telecom Labs |
Gateways redundancy on the site of Tunis and
Paris |
Landing Point in France: Plaine St. Denis: MCI
Data Center |
| Core Routeurs/LLI |
CISCO 2621 XM |
Routers redundancy on the site of Tunis and
Paris |
Landing Point in France: Plaine St. Denis: MCI
Data Center |
| LLI & T2 |
8 T2 in France 2 T2 in Tunisia
(local activity)
|
PRI Secours LLI : 2 Mbits |
Switching1 mn. |
| Billboard |
Wall Board Avaya WB2/1W2 |
|
2 lines |
| Modems |
Patton
and SAGEM |
|
|
| Phone |
Avaya 6416D et 6402D+ |
|
|
| Micro-helmets |
GN Telecom, LEM, VOCALCOM |
|
anti-noise |
| Workstations |
Pentium IV IBM, DELL, HP 512 & 1 Go Mo,
Win XP, MS Office Pro. |
Generating Group 100 KA à T+15 Seconds |
Individual Protection by UPS/inverters |
| Applications servers |
Servers: CRM Application TeamPoint, Altitude,
Avaya CTI Center Vu, Mail Exchange, SQL Server,
Domain Controller W200X, BCMS View: HP Net Server
LC 2000, COMPAQ ML 350, COMPAQ ML 370, Compaq
ML 330. Knowledge Base Server: HP Server CD SURSTORE
CD-7 * 32v |
Power Supply and redundant network cards RAID
5
Secondary Domain Recovery process
Controller: VERITAS
|
14 Servers redundancy and scalability in Provident
transactions. Environment: MS Windows 2003 and
MS SQL Server 200X |
Reporting
Software
|
BCMS Vu (agent activity, VDN, service level..)U
Supervisor of Altitude Software |
|
Real-Time
Reporting: business activity |
| Tax Software |
TTPCWIN of Lucent |
|
|
| CRM Software and contact center |
TeamPoint of Point System Information System
(NT Server and SQL Server)
Altitude Software of Easyphone in France (W2000
Server and SQL 200X Server)
|
|
Altitude: CTI Server, Uagents (Call Processing
preview mode, and Predictive power), Usupervisor,
development tool scripts agent |
NICE
System Altitude Voice Recorder
|
Monitoring system of voice process, voice for
quality control, coaching |
75 positions/130 |
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