Advancia Teleservices operates a structured and proven methodology to ensure the consolidation of skills, teamwork as well as the creation and production of value for our clients.

This approach has led to a low turn over ince the business. She also helped to build an expertise in the customer relationship management remote and develop a corporate culture healthy and constructive, oriented customer satisfaction.

The reliability and flexibility of the management system implemented allows Advancia Teleservices rapid adaptation to the requirements and the progress of our current and future needs.

Management Skills

Human resources dedicated to marketing services

Advancia Teleservices provides to all its teams training internal and external réccurrentes around traditional and new call center. The training incorporates the following components :

The quality, organization, listening and customer satisfaction.
The techniques by phone linked to the sale process.
Fluency of communication during negotiations client.


Human resources dedicated to information technology services


The training of engineers and support of hot-liners focuses on the development of a triple jurisdiction :

A computer expert accredited by the major publishers worldwide (Microsoft, Symantec, MCP, MCSE, A +, N +...)
A knowledge and skill in the field of customer relations in order to deepen the link with your internal resources or your customers.
An excellent ability to integrate information relating to business and the products and services of our partner, but also in their corporate culture to ensure an excellent quality of service, with full transparency.

Evaluations and Motivations

Evaluation Grid everyday achievements.
Motivation on the results and setting of lines of progress.
System self-assessment teams following the analysis of customer contacts made.